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Customer Service

  • SHIPPING & DELIVERY

    Shipping and Delivery is the charge for Internet order processing, item selection, packaging, transport and handling. Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Shipments and deliveries only occur on weekdays. Shipping and Delivery is subject to change and will be determined at the time of order.

    Estimated delivery time assumes orders are placed before 12:00 noon (UTC+2). Orders placed late on Friday or on Saturday/Sunday will not be processed until Monday.

    Orders arrive in 5 to 9 business days when ordered before 12:00 noon (UTC+2).

     EUEMEAAPACNorth America
      Package arrives 5 to 7 business days after processing if ordered by 12:00 noon (UTC+2). Flat rate includes duties and taxes. Package arrives 7 to 9 business days after processing if ordered by 12:00 noon (UTC+2). Flat rate does not include duties and taxes. Package arrives 7 to 9 business days after processing if ordered by 12:00 noon (UTC+2). Flat rate does not include duties and taxes. Package arrives 7 to 9 business days after processing if ordered by 12:00 noon (UTC+2). Flat rate includes duties and taxes.
    Merchandise Total *
    Up to 250 €/$ 19.90
    (flat rate) includes duties and taxes
    19.90
    (flat rate) excludes duties and taxes
    19.90
    (flat rate) excludes duties and taxes
    19.90
    (flat rate) includes duties and taxes
    Over 250 €/$ Free shipping
    (flat rate) includes duties and taxes
    Free shipping
    (flat rate) excludes duties and taxes
    Free shipping
    (flat rate) excludes duties and taxes
    Free shipping
    (flat rate) includes duties and taxes 
    *before tax and additional charges
  • RETURNS & REPLACEMENTS

    We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. Merchandise must be returned within 45 days of order of merchandise. Request Return Merchandise Authorization here.

    GIFTS
    When returning a gift, a Black Belt Divers Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from Black Belt Divers online store.

    RETURNING MERCHANDISE BY MAIL
    On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information.

    OTHER ITEMS
    Restricted items must be returned using ground transportation.

    Please allow 10 to 14 days for the processing of your return.